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This
Year's Pre-Conference Theme
"Leadership in the 9-1-1 Center"
Leadership in the 9-1-1 Center
This course focuses on the "soft" issues found in the typical 9-1-1
center, and explores a new Transformational Leadership model that
focuses on remediation, interest-based negotiations, and reframe
tools. Areas such as knowledge of self and increasing understandings
of the workplace and the world are covered. This course also uses
self-awareness measurement tools that are designed to reshape the
way our 9-1-1 leaders function. The objective of this course is to
help individuals objectively evaluate their current personal state,
envision a desirable future, and plan for significant personal
improvement.
Topics include:
• what is management
• what is leadership
• world leaders
• local leaders
• leadership traits
• knowledge of self, others, organization, community and world
• professional jealousy
• exploring core values
• goal setting
• seven tools for leadership challenges
• PSAP wellness
Registration Fee for this Course is
$225.00
ETSC Approval is Pending
To register for the class, go to
www.nena.org
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